The service provided by AA Global is perfect, there are no issues or complaints to report. When interpreters arrive for the appointments they are usually up to 10 minutes early, report to the reception wearing ID badges and always introduce themselves. The interpreters always interpret everything that is said even when the service user is speaking with the interpreter. All staff in the office are polite and conscientious and there are no problems with them.

Staff especially Scott and Kyle are extremely helpful and help us with our requirements, as our practice has a large population for non-English speakers and we offer on the day appointments this is very crucial for us to be able to get Interpreters that day even on very short notice and they definitely try their best to fulfil these requirements.

We are more than happy with the service provided by AA Global.

Staff we have contact with to request interpreters are always polite and helpful, any concerns we raise (which are rare) have always been dealt with promptly and feedback received. We have a positive relationship with the interpreters that attend our surgery, they are always well presented, polite and friendly.

Since AA took over our interpreting system I can say that we have no issues with regards to AA and the interpreters you provide us with. When we have had issues in the past we have brought them up with you and these, to our satisfaction have been dealt with promptly. The team at AA have always been a pleasure to deal with, the interpreters are friendly, welcoming, and a pleasure to deal with on a daily.