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Video interpreting
Interpreting

Video Interpreting

Our handy video interpreting service connects you with native-speaking interpreters via remote face-to-face service. With convenient video conference calls, you can communicate with confidence.

Unrivalled interpreting services from anywhere

No matter where you are based, we can arrange on-demand or scheduled video calls with expert interpreters. Speaking to your clients or service users is easy with our video interpreting service. We can connect you with up to 4 video participants. We’ll keep you connected with reliable and private web-conferencing facilities.

We give you the flexibility to connect visually with native-speaking remote video interpreters at any time, 24/7. Our fantastic Language People support appointments and meetings via video calls for the NHS, legal professionals, private sector businesses and charitable organisations.

Our easy-to-use system gives you complete control to admit, remove or mute users at any time. You won’t need any complicated software for a secure connection, and you can be sure of full privacy and security compliance.

Uncomplicated communication

Our reliable and cost-effective video interpreting service brings communities together with confidence and trust. Our extensive database of trained interpreters covers a huge 500+ languages and dialects. AaGlobal’s helpful video interpreting platform is particularly handy for remotely connecting you with our brilliant BSL interpreters.

Our ISO 18841 accredited interpreting service employs exceptional interpreters, most of whom are DPSI qualified. We have helped businesses and organisations to connect with non-English speakers around the world. We are available at any time of the day or night to put you in touch with your clients or service users.

Simple to use online portal

At AaGlobal, we get that arranging meetings can be difficult enough without the additional complication of arranging additional communication needs. We are here to make your life as easy as possible with our dedicated client portal.

  • Make multiple or duplicate bookings quickly
  • Check your booking progress
  • Arrange appointments easily
  • Monitor your booking history (including usage per language)
  • Free quotes
  • 24/7 helpdesk support

Our bespoke booking portal takes the strain out of booking interpreters and translators, saving you time and money. We want to do everything we can to connect you with non-English speakers with no hassle whatsoever.

Our video interpreting service

Wherever you are, we’ll get you together with our simple remote video interpreting service.

  • Stress-free connection – no installation or apps required.
  • Easily add other users with links, SMS or email – whatever suits them.
  • Connect up to 4 participants.
  • Scheduled or on-demand calls
  • Complete control over “room access”.
  • Transcripts of calls immediately available.
  • Guaranteed privacy and security.
  • Mobile support for iOS and Android.
  • 24/7 connection and support.
Get in touch with
Simon, Interpreting Coordinator
Did you know?
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94%

Since 2020, 94% of our clients are now using telephone and video interpreting services.

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75%

Before 2020, 75% of our Interpreting Bookings were Face to Face, since then between 73 and 79% of Interpreting Bookings have been over the Telephone and Video.

Working with
West Lothian Council
Muddy Boots Software
Berneslai Homes
AIG
Caerphilly County Borough Council
De Montfort University
Transport for London

Request a free quote today

See what we've been up to...

Ignas + Andrei

AaGlobal puts power in its people to drive AI and IT improvements to services

 Andrei Sparling, now promoted to managing director of AaGlobal Language Services, and his colleague Ignas Mikoliunas, who has rejoined the Hull-based firm as chief operations officer, are working on new projects which are designed to grow the business by developing new ways to enhance and deliver services. CEO Kirk Akdemir said the moves will enable AaGlobal to further develop innovations using IT and AI which have already sharpened services for clients across the world – but affirmed the personal touch is the priority. He said: “We have had world class developers working internationally on AI for several years but we have never seen it as an opportunity to reduce staff numbers. AI is only ever going to be as good as the person using it so our main focus is to keep improving our people.” Andrei comes from Moldova and speaks English, Moldovan, Romanian, Russian and Spanish, having lived and worked in Spain and in the UK. He began his career with AaGlobal at the firm’s original office in Worcester and moved north in 2011, since when he has played a pivotal role in the firm’s expansion and in establishing Hull as the head office. In Worcester, Andrei worked as an interpreter and then progressed to co-ordinating interpreters and liaising with clients to organise bookings. He continued those roles in Hull and then worked on recruiting and managing the team as it expanded to nearly 40 office-based employees and an international network of 15,000 translators and interpreters covering more than 500 languages. Andrei became General Manager in 2018 and Director of Operations two years later. Also in 2018, Andrei and Ignas, who had joined the previous year and was the Special Development Projects Manager, led AaGlobal’s expansion from the original Hull office next to the marina to Stonefield House in the city centre.  Ignas, who is from Lithuania, left the business in 2022 to broaden his experience of IT and software development but was tempted back by the variety at AaGlobal. He said: “I am passionate about technology and at AaGlobal the challenge is always different - from organising an office move to working on track and trace with the UK Health Security Agency. “The language services sector in the UK has been quite stagnant recently and we want to do something about that. AI allows us to do various things and we have numerous projects, some small and some big, which give us room to explore opportunities to grow the business. “There is so much more we can offer and having a really good team here – people who are experts in this industry, very tech savvy and very much behind us – makes it even more exciting.” Andrei added: “This is my 16th year and we have definitely grown not just as a business but also with people. We started with three in Hull and we now have 38, and everything is a lot more modern. “As we have grown we have gained a lot of experience with a variety of clients all over the UK and across the world and that brings more responsibilities. As we have built our capabilities we have also advanced our technology. “We have created our own systems to enhance our reputation of delivering high quality services in translation and interpreting and developing them round our client requirements and our linguist requirements. “When Ignas left we were relying more on suppliers to develop our systems but his return has enabled us to change that. He can make the decisions and have more of a steer on the software development side, working with an in-house team is allowing him to spread his wings.”
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