Accessibility statement

What this statement covers

This statement applies to:

• our website, aaglobal.co.uk
• our Client Portal, portal.aaglobal.co.uk, which our clients’ staff use to book and manage language services

It is published by AaGlobal Language Services Ltd.

Our commitment

Although we are not a public sector body, we voluntarily follow the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We also meet our duties under the Equality Act 2010.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What you should be able to do

You should be able to:

• zoom in up to 400% without text spilling off the screen
• navigate using just a keyboard
• use a screen reader such as NVDA, JAWS or VoiceOver
• change colours, contrast and fonts using your browser or device settings

Compliance status

Our website and Client Portal are partially compliant with WCAG 2.2 AA because of the issues listed below.

Known issues

Website

• Some pages have more than one main heading, and some headings skip levels, which can make navigating with a screen reader harder. (WCAG 1.3.1)
• On the Privacy Policy page, some section titles are formatted as bold text rather than headings. (WCAG 1.3.1)
• The contact form has a dropdown without a label, and some fields don’t identify their purpose, so auto-fill may not work. (WCAG 1.3.1, 1.3.5)
• Some text on the Careers page has low colour contrast. (WCAG 1.4.3)
• Some decorative images have unnecessary descriptions, such as “icon”. (WCAG 1.1.1)
• There is no “skip to main content” link. (WCAG 2.4.1)
• Some PDF documents, such as our certificates, may not be fully accessible.

Client Portal

• Form field borders and the “Sign in” button have low colour contrast. (WCAG 1.4.11)
• The email and password fields don’t identify their purpose, so auto-fill may not work. (WCAG 1.3.5)
• Links are not underlined, so they may be hard to tell apart from normal text. (WCAG 1.4.1)
• The keyboard focus indicator on form fields is faint. (WCAG 2.4.7)
• The white text on the green confirmation message may have low contrast. (WCAG 1.4.3)
• Some page sections are not marked up as landmarks, which makes navigating with a screen reader harder.

We plan to fix these issues by 30/10/2026.

Content outside our control

Documents uploaded to the Client Portal by users may not be accessible. Links to external sites, such as LinkedIn and X, are covered by those sites’ own accessibility statements.

Information in a different format

If you need information about our services or your bookings in a different format, such as large print, audio or British Sign Language (BSL), please contact us and tell us what you need.

We’ll get back to you within 5 working days to discuss how we can help.

If you can’t use the Client Portal

You can book our services:

• by phone: 01482 308777 (Monday to Friday, 9am to 5pm)
• by Relay UK: 18001 01482 308777
• by email to interpreting@aaglobal.co.uk for interpreting, including British Sign Language (BSL), or translations@aaglobal.co.uk for translation

Our team will make the booking for you.

Reporting a problem or giving feedback

If you find a problem not listed on this page, or think we’re not meeting accessibility requirements, please contact our Compliance team:

• Email: compliance@aaglobal.co.uk
• Phone: 01482 308777
• Relay UK: 18001 01482 308777

We aim to reply within 5 working days.

If you’re not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

How we tested

On 9 October 2026, our internal team tested a sample of pages using automated testing (axe-core) and manual checks of colour contrast, headings, link text, image descriptions, form labels and keyboard navigation.

• Website: Home, Contact, Our Clients, Careers, News, a news article and the Privacy Policy
• Client Portal: the sign-in page

We will test the signed-in pages of the Client Portal by 30/10/202.

Ongoing improvements

We review our website and Client Portal regularly, and we check new features for accessibility before we release them. We will update this statement whenever we fix an issue or find a new one.

About this statement

This statement was prepared on 9 October 2026. It was last reviewed on 9 October 2026 and will next be reviewed by 9 October 2027.