Interpreting Coordinator

Salary: Negotiable from National Minimum Wage

AA Global provides translations, interpretation and localisation services to businesses, the Public Sector and private individuals all over the UK. As we continue to grow, the more digitally focused our organisation becomes to drive innovation and flexibility of our services to meet our clients’ demands.

To help our success continue we are looking for a like-minded individual to join our Interpreting Team in Hull where you’ll need to bring relevant experience in customer service and be ready to working in a fast-paced environment in your role as Interpreting Coordinator. This will also be a great opportunity for you to learn and develop new skills that will sharpen your succession within a rapidly growing organisation and team.

Main Job Tasks and Responsibilities

Answering incoming calls from clients and Interpreters in a professional and courteous manner as well as direct phone enquiries to the appropriate member of staff

Work effectively in a team driven environment providing guidance and support to other staff members

Dealing with emails form the clients and interpreters in a professional and courteous manner, developing positive working relationship in return

Ability to act on your feet in a variety of situations such handling client dissatisfaction effectively and professionally

Managing all aspects of face-to-face interpreting bookings

Allocating bookings to available Interpreters through various means including outbound calls.

Handle requests for information and data

Data entry ensuring a high level of accuracy

This is a full-time position with days and hours subject to business requirements.

Education, skills and competencies

Essential:

Call centre/customer service or office experience

Computer literate: Microsoft Office suite, as well as the ability to learn new software

Excellent oral and written communication skills

Pro-active and self-motivated

Capable of handling high call volumes

Target driven

Team player

Desirable:

Knowledge of other languages may be an advantage