FAQs

You only have to pay VAT if you are in the UK or outside of the European Union or Europe itself. If you are in the European Union, you do not have to pay VAT unless your order is over a certain amount which varies depending upon which country you are in. Please call us for specific details.

Most translation companies will charge a premium for urgent translation or interpreting requirements. We, at AA Global, are committed to customer satisfaction and will do anything to deliver your urgent translations to you without any extra cost.

A certified translation is a translation that has been formally verified for use in official purposes: papers that have to be submitted to an Immigration or Naturalisation department (such as birth, marriage and divorce certificates), official transcripts (such as high school certificates, university degrees and vocational training certificates), patents, etc. We will translate the documents, stamp them with our company stamp and return them with a certificate which confirms that they have been translated by a qualified professional translator, that we believe them to be accurate and true translations of the original documents. There is a small additional fee for this service.

Certain legal procedures require a notarised translation. To notarise a translation the translator personally attends the offices of a Notary Public, where they will swear before the Notary that they are a professionally qualified translator and that the translation is to the best of their knowledge accurate. The Notary will stamp and notarise each page. Notarised documents incur additional legal costs, which depend on the Notary’s fees, and are charged per page. The process of notarisation is more formal than that required for certification and it is more expensive. Contact us for more details.

At AA Global, we are committed to customer satisfaction. We place a great deal of emphasis on quality assurance systems that we use and apply very strict criteria when selecting our linguists. However, in the unlikely event that you are not happy with the service you received from us, please inform us and we will do our utmost to put things right for you.

If your question is not answered above, or you are unsure of exactly what you need, don’t worry; our friendly staff are here to help; just give us a call.