Interpreting Coordinator

Key responsibilities:

•Answering incoming calls from clients and interpreters in a professional and courteous manner

•Work effectively in a team driven environment providing guidance and support to other staff members

•Dealing with emails from clients and interpreters in a professional manner, developing positive working relationships in return

•Ability to act on your feet in a variety of situations such as handling client dissatisfaction effectively and professionally

•Managing all aspects of face-to-face interpreting bookings

•Allocating bookings to available interpreters through various means including outbound calls

•Handle requests for information and data

•Data entry ensuring a high level of accuracy.

Education, skills and competencies:

Essential

•To be DBS Checked

•Proven experience in customer service or working in a call centre

•Computer literate: Microsoft Office suite, as well as the ability to learn new software

•Excellent oral and written communication skills

•Pro-active and self-motivated

•Capable of handling high call volumes

•Target driven

•Team player

Desirable

•Knowledge of other languages

Permanent, full time, Hull office

£20,820 - £23,000

Package summary & benefits

•£20,820 - £23,000 dependant on experience

•35-hour core working week

•Employee assistant program

•All training – initial, ongoing & external

•Company social days & pizza Friday

•Holiday increase with service

•Employee of the month incentives

•Cycle to work scheme

We’re an equal opportunities employer, committed to the equal treatment of all current and prospective employees and don’t condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our company.